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Frequently Asked Questions

Q:

How much should I feed my pet?

A:

Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Hill's pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet.

A:

Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Hill's pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet.

Q:

What is the difference between Prescription Diet and Science Plan brand pet foods?

A:

Prescription Diet brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Plan brand pet foods are formulated to meet the needs of healthy pets during various life stages. 

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A:

Prescription Diet brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Plan brand pet foods are formulated to meet the needs of healthy pets during various life stages. 

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Q:

How do I switch foods?

A:

Pets are creatures of habit and may need some help in switching to a new food. Unless recommended otherwise by a veterinarian, gradually introduce any new food over a seven-day period. 

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A:

Pets are creatures of habit and may need some help in switching to a new food. Unless recommended otherwise by a veterinarian, gradually introduce any new food over a seven-day period. 

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Q:

What's the shelf life of the Hill's food my pet eats? How can I store the food?

A:

Shelf life varies by food type. Please refer to the best before date stamped on the bottom of all canned products. The datecode on our bags is located on the left gusset, near the four-digit SKU number, toward the bottom of the bag.

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A:

Shelf life varies by food type. Please refer to the best before date stamped on the bottom of all canned products. The datecode on our bags is located on the left gusset, near the four-digit SKU number, toward the bottom of the bag.

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Q:

How long will food take to help my pet’s skin condition?

A:

Pets are considered senior pets at the age of 7 in cats and small and medium breed dogs and the age of 5 for large breed dogs.

A:

Pets are considered senior pets at the age of 7 in cats and small and medium breed dogs and the age of 5 for large breed dogs.

Q:

Do you have samples of the product?

A:

All our products have a 100% Money Back Guarantee so you can try the new product with confidence that if you are not satisfied with the food, we will give you your money back.

A:

All our products have a 100% Money Back Guarantee so you can try the new product with confidence that if you are not satisfied with the food, we will give you your money back.

Q:

How do I change my pet over to a new food?

A:

Remember you should transition your pet on to the new food by gradually introducing the food over 5-10 days.

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A:

Remember you should transition your pet on to the new food by gradually introducing the food over 5-10 days.

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Q:

Can I mix wet and dry food?

A:

With most of our products, mixing wet with dry of the same product is fine.

A:

With most of our products, mixing wet with dry of the same product is fine.

Q:

My dog's hair is falling out excessively, especially during hot summer periods. What can I do to treat this?

A:

While it is natural for some breeds to shed more hair in summer, it could well be a sign of a skin condition.

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A:

While it is natural for some breeds to shed more hair in summer, it could well be a sign of a skin condition.

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Q:

Is Derm Complete available for cats?

A:

Hill's Prescription Diet Derm Complete is not available for cats. If your cat has a skin condition, ask your vet about our Prescription Diet d/d and z/d range.

A:

Hill's Prescription Diet Derm Complete is not available for cats. If your cat has a skin condition, ask your vet about our Prescription Diet d/d and z/d range.

Q:

Is Derm Complete available in a mini kibble?

A:

Yes, Prescription Diet Derm Complete is available in a mini kibble to suit the smaller mouths of mini dogs.

A:

Yes, Prescription Diet Derm Complete is available in a mini kibble to suit the smaller mouths of mini dogs.

Q:

Are the Prescription Diet skincare products suitable for puppies?

A:

We do not recommend that you feed Prescription Diet Derm Complete, Derm Defense, z/d or d/d to puppies. Speak to your vet about options for puppies.

A:

We do not recommend that you feed Prescription Diet Derm Complete, Derm Defense, z/d or d/d to puppies. Speak to your vet about options for puppies.

Q:

What are hot spots and can food help?

A:

Hot spots are areas of localised pyoderma (bacterial skin infection) that are inflamed, full of puss and intensely itchy.

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A:

Hot spots are areas of localised pyoderma (bacterial skin infection) that are inflamed, full of puss and intensely itchy.

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Q:

Do you recommend frequently washing your dog to help with their skin condition?

A:

It depends on the skin condition. 

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A:

It depends on the skin condition. 

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Q:

At what age is my cat or dog considered a senior?

A:

Pets are considered senior pets at the age of 7 in cats and small and medium breed dogs and the age of 5 for large breed dogs.

A:

Pets are considered senior pets at the age of 7 in cats and small and medium breed dogs and the age of 5 for large breed dogs.

Q:

Should I change my older dog or cat’s diet?

A:

Pets' nutritional needs do change as they reach their senior years,

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A:

Pets' nutritional needs do change as they reach their senior years,

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Q:

What are the signs of ageing in cats and dogs?

A:

Age related changes in cats and dogs start small. Here are few key signs to look out for:

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A:

Age related changes in cats and dogs start small. Here are few key signs to look out for:

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Q:

I’ve heard that kidney disease is a silent killer for senior pets. How do I know if my cat or dog has this disease?

A:

Kidney disease is a prevalent, serious disease that requires a blood test to be diagnosed.

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A:

Kidney disease is a prevalent, serious disease that requires a blood test to be diagnosed.

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Q:

What are the most common conditions affecting older cats and dogs?

A:

Senior pets may develop age-related problems such as:

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A:

Senior pets may develop age-related problems such as:

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Q:

Apart from medicines, procedures and supplements, what can I do to help my older pet’s joints?

A:

There are a few things you can do to help your cats and dogs suffering from stiff joints or arthritis:

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A:

There are a few things you can do to help your cats and dogs suffering from stiff joints or arthritis:

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Q:

What can I do to improve the quality of life of my senior cat or dog?

A:

We have many tips to help make senior cats and dogs’ life more comfortable in their golden years such as

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A:

We have many tips to help make senior cats and dogs’ life more comfortable in their golden years such as

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Q:

My senior dog and cat seems really disoriented and forgetful. Can dogs and cats get senile?

A:

Unfortunately, yes. Older pets can be susceptible to age related brain changes which are similar to the changes that occur in people with Alzheimer’s.

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A:

Unfortunately, yes. Older pets can be susceptible to age related brain changes which are similar to the changes that occur in people with Alzheimer’s.

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Q:

My senior cat is still moving around and does not show visible signs of pain. Does that mean that it doesn’t have painful arthritis?

A:

Just because your cat is not displaying visible signs of pain and discomfort does not mean they are not suffering.

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A:

Just because your cat is not displaying visible signs of pain and discomfort does not mean they are not suffering.

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Q:

Is it safe to use an anesthetic on senior cats and dogs?

A:

Your veterinarian will be able to assess any potential risk associated with your senior pet.

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A:

Your veterinarian will be able to assess any potential risk associated with your senior pet.

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Q:

When should I switch my pet to a senior diet?

A:

As a guideline, cats and small to medium breed dogs are considered to be senior pets from the age of 7 years old.

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A:

As a guideline, cats and small to medium breed dogs are considered to be senior pets from the age of 7 years old.

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Q:

Why do senior dogs need senior food? Is it really necessary to change my pet’s diet?

A:

It is recommended to switch to a special senior food for older dogs and cats, because their nutritional needs change as they age.

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A:

It is recommended to switch to a special senior food for older dogs and cats, because their nutritional needs change as they age.

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Q:

Should senior dogs eat grain free food?

A:

While some believe that grains can trigger allergies in dogs, your pets are more likely to have allergies or sensitivities to meat, dairy and wheat, while other grains like corn and rice can be a beneficial part of their diet.

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A:

While some believe that grains can trigger allergies in dogs, your pets are more likely to have allergies or sensitivities to meat, dairy and wheat, while other grains like corn and rice can be a beneficial part of their diet.

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Q:

What’s the best senior food for my pet?

A:

This will depend on your dog’s individual needs. Small and large breeds of dogs will have different nutritional requirements, and some breeds can also be more prone to specific health conditions.

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A:

This will depend on your dog’s individual needs. Small and large breeds of dogs will have different nutritional requirements, and some breeds can also be more prone to specific health conditions.

read more...