Privacy Policy | Hills Transforming Lives

Privacy Policy

Hill's takes care to respect the privacy of its on-line visitors. Our privacy policy is outlined below. As the technology of the Internet changes, this policy may also change. Any change will be promptly reported in these pages.


Information that can identify an on-line visitor is collected only when voluntarily offered. Except as specifically stated herein and where an on-line visitor’s consent has been obtained for another purpose, we collect identifiable information only to respond to our visitors' questions about our Company and its products and services, to mail out Company literature, e.g., brochures, or to contact the winners of contests or promotions. We don't use your e-mail address and/or other personal information for any purpose other than responding to your request or message, save as specifically stated herein and where an on-line visitor’s consent has been obtained for another purpose. We don't use it internally, and we don't share it with anyone outside the Hill's group of related companies, other than as specifically set forth herein. There may be occasions where Hill’s will in its sole discretion, share certain pet stories provided to it from time to time on this site, from an on-line visitor (which may include the on-line user’s name, pet name and/or location). Such disclosure will not occur unless the consent of the relevant on-line visitor has been duly provided to Hill’s, in accordance with the consent and on-line testimonial release section below.

When you visit our site, we automatically log your IP address (the unique address, which identifies your computer on the internet), which is automatically recognized by our web server. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use.

Our site sometimes includes information about sweepstakes or other promotions that Hill's is offering or is offering jointly with another Internet enterprise, and in some cases, we may allow you to enter electronically. If that occurs, Hill's and/or our authorized representatives will use the information you provide for the purpose of conducting the promotion (for example, to contact you if you have won) and with your consent, to offer you products and services of Hill's and our joint sweepstakes sponsors. In addition, we may also collect demographic and other data for market research, advertising and promotional purposes.

As part of the services offered to you through our site, the information you provide to us may be transferred to countries outside of the Republic of South Africa (“RSA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the RSA or one of our service providers is located in a country outside of the RSA. We also share information between our group related companies, which are located in countries worldwide, including Hill's Pet Nutrition Inc. of the United States of America. These countries may not have similar data protection laws to the RSA.


Like many other companies, Hill's uses "cookie" technology, where our servers deposit special codes on a visitor's computer. This information helps us determine the total number of visitors to our site on an ongoing basis and identify the type of Internet browsers (e.g., Netscape, Internet Explorer) and operating systems (e.g., Windows, Macintosh, etc.) used by our visitors. This information is used only to improve our web site and to enhance your on-line visit. Under no circumstances does Hill's use this information to identify visitors or cross-reference the information with any type of personal information that is voluntarily offered on our site.


I hereby voluntarily give my consent with processing of my personal data in the following extent: (i) name, (ii) surname, (iii) e-mail address, (iv) videos, photos and/or images and (v) location (“Personal Data”) for the period of 5 (five) years to Hill's. as a controller of my Personal data and to other members of the Hill's group of related companies, in particular by collecting of the data, data storing, selecting and saving by usage of manual and automatic means.

The consent with processing of my Personal Data may be revoked by me at any time upon a written notification delivered to Hill’s. I have the right to request information on processing of my Personal Data and Hill’s shall provide me with such information without undue delay.

Hill’s acknowledges that it is bound by applicable law to keep personal information confidential and to protect such information, and it is committed to conducting its business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


I hereby freely give and grant Hill’s, and its other members of the Hill's group of related companies, and their respective assignees, licensees, successors in interest, agents, and legal representatives (herein collectively the "Licensed Parties"), the right to use, publish and copyright my name, name of my pet, testimonial statements, and/or any photos, videotapes and other electronic and/or digital likenesses or images of me and/or my pet(s) (such photos, videotapes or electronic and/or digital likenesses or images are hereafter collectively referred to as "Images"), which have been submitted by me online this date via Hill’s web site, for unlimited worldwide usage in all media and types of advertising and promotion of Hill's™ brand pet foods.

I agree that the Licensed Parties will have the right to attribute such submitted testimonial statements (or statements in different words which have substantially the same meaning) to me, which I hereby certify is an expression of my personal experience and belief.

I further certify that: (a) any submitted Images are solely of me and/or my pets, and do not include the likeness or image of any other person or of pets not owned by me; (b) such Images are owned by me; and (c) that I am 18 years of age or older and have full authority to grant the rights to Licensed Parties as referenced above. I agree and understand that Images submitted by me shall become the property of the Licensed Parties and will not be returned to me.

I agree that no advertisement or other materials need be submitted to me for any further approval prior to Licensed Parties' use.

I hereby release and discharge Licensed Parties from any and all claims, debts, demands, actions or causes of actions, suits, sums of money, damages, and liabilities of whatsoever kind or nature, which have arisen or may arise as a result of Licensed Parties' exercise of the rights I've granted to them as set forth herein. I further agree that I shall keep the Licensed Parties harmless and shall indemnify the Licensed Parties from and against all costs, expenses and liabilities incurred by Licensed Parties in connection with the defense of any claim or claims on account thereof, including reasonable attorney's fees.

Nothing herein will constitute any obligation on the Licensed Parties to make any use of any of the rights set forth herein. For the sake of clarity, Hill's reserves the right to withdraw any content referred to on and other domain owned and operated by Hill's or other members of the Hill's group of related companies, without notice.